At royalbet, your privacy matters. This page explains exactly what personal information we collect from Filipino players, why we collect it, how we use it, and what rights you have over your own data.
Registration and Account Information
When you create an account on royalbet, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity and confirm that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. We also collect your preferred payment channel details so that deposits and withdrawals in Philippine pesos can be processed accurately. Your account credentials — your username and password — are stored in encrypted form and are never shared with third parties. Providing accurate registration details is a condition of continued access to the platform, and any false information may result in account suspension in line with our Terms and Conditions.
Platform Usage and Transaction Data
As you use the royalbet platform, we automatically record data about your activity — including the pages you visit, bets you place, games you play, and the device and browser type you use to access the site. This usage data helps us improve the platform experience for all Filipino players and identify and resolve any technical issues promptly. Transaction records, including deposit amounts, withdrawal requests, and voucher redemptions, are retained to maintain accurate account histories and to satisfy any applicable regulatory record-keeping requirements in the Philippines. We may also record session timestamps and IP address information for security monitoring purposes, which helps us detect and prevent unauthorised access to player accounts. None of this usage data is sold to advertising networks or used for purposes outside of platform operation, security, and compliance.
Payment and Financial Information
To facilitate deposits and withdrawals in PHP through local payment channels in the Philippines, we collect the payment information you provide when using the Payment section of the platform. This may include your e-wallet account identifier, bank reference details, or other identifiers associated with your chosen payment method. royalbet does not store full card numbers or sensitive authentication credentials — payment processing is handled through secure, compliant payment service providers. Financial transaction records are retained for the period required by applicable Philippine regulations to satisfy anti-money laundering obligations and to support any account dispute resolution. If you have questions about which payment methods are supported and how your payment data is handled in practice, the FAQ page provides detailed guidance.
Cookies and Technical Identifiers
royalbet uses cookies and similar technical identifiers to maintain your login session, remember your preferences, and ensure that the platform functions correctly across visits on your mobile browser or desktop. Session cookies are deleted when you close your browser, while persistent cookies may be stored for a limited period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that would allow external companies to monitor your activity across the web. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. Our use of cookies is limited to what is strictly necessary for operating the platform securely and delivering a reliable experience for players in the Philippines.
How We Use Your Data
The personal information we collect is used exclusively to operate the royalbet platform — including processing your registrations, verifying your identity, handling deposits and withdrawals in Philippine pesos, and delivering the sports betting and jackpot game experience. We may also use your contact details to send you important account-related communications, such as deposit confirmations, withdrawal updates, or security alerts. Where you have opted in, we may send you information about available vouchers and promotions through the contact channel you registered with. We do not use your personal data for profiling, targeted advertising outside the platform, or any purpose that is not directly connected to delivering and improving the royalbet service. All data use is governed by applicable Philippine privacy law and by the terms described on this page.
When We Share Your Information
royalbet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited personal data with trusted service providers who assist us in operating the platform — including identity verification providers, payment processors, and technical infrastructure partners — but only to the extent necessary for them to perform their specific function. All third-party service providers who handle player data on our behalf are contractually required to maintain appropriate data security standards consistent with Philippine data protection requirements. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory investigation, or anti-money laundering enquiry — we will comply with the applicable legal obligation. We will not otherwise disclose your personal information without your prior consent.
How We Protect Your Data
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the royalbet platform is encrypted using secure protocols, and access to player account data within our systems is restricted to authorised personnel only. Account passwords are stored using strong one-way hashing algorithms and are never stored or transmitted in plain text. We conduct periodic security reviews of our platform and data handling practices to identify and address vulnerabilities. Despite these measures, no online platform can guarantee absolute security — players are encouraged to use strong, unique passwords and to contact support immediately if they suspect any unauthorised activity on their account.
Under Philippine data protection law, registered players have a number of rights regarding their personal information held by royalbet. Here is a clear summary of those rights and how to exercise them.
Right to Access
You have the right to request a copy of the personal information we hold about your royalbet account at any time. This includes your registration details, transaction history, and any records associated with your account activity on the platform. To submit an access request, please contact our support team using the email address shown in the footer of this page. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data protection regulations. Providing your account details when making a request will help us locate and provide the correct information promptly.
Right to Correction
If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You can update basic account details such as your contact number or email address directly through your account settings after logging in. For changes to identity-verified details such as your full name or date of birth, you may need to submit supporting documentation to our support team for processing. Keeping your account information accurate is important both for security purposes and to ensure that payment transactions in Philippine pesos are processed without delays. We are committed to correcting inaccurate data promptly upon verification of your request.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to its processing and there are no overriding legitimate grounds to retain it. Please note that certain data — particularly financial transaction records and identity verification information — may need to be retained for the period required by applicable Philippine regulatory and anti-money laundering obligations, even after an account closure request is processed. Requests for erasure will be assessed individually, and we will inform you of the outcome and the basis for any data that must be retained. You can initiate an erasure request by contacting the support team directly.
Right to Object to Processing
Where we process your personal data on the basis of legitimate interests — such as for platform security monitoring or fraud prevention — you have the right to object to that processing if you believe your individual rights and interests outweigh our legitimate grounds. Any objection will be carefully considered and we will respond with our assessment and any action taken. Note that objecting to certain types of processing, such as identity verification or transaction monitoring, may affect your ability to continue using the platform, as these processes are required for the safe and compliant operation of online gaming services in the Philippines. You can raise an objection by contacting our support team with a description of the specific processing you are objecting to.
How to Exercise Your Rights
To exercise any of the data rights described on this page, please contact the royalbet support team using the email address displayed in the footer below. When submitting a request, please include your registered account email address and a clear description of the right you wish to exercise so that we can process your request efficiently. For security purposes, we may need to verify your identity before we are able to fulfil certain requests — this is to protect your account from unauthorised data access attempts. We aim to acknowledge all data rights requests promptly and to provide a substantive response within the timeframes required by applicable Philippine data protection regulations. You may also refer to the FAQ page for additional guidance on managing your account and personal data.
royalbet does not sell or share your personal information with third parties for advertising or commercial purposes. Limited data may be shared with trusted service providers — such as payment processors and identity verification partners — strictly as required to operate the platform. All such providers are contractually bound to protect your data and may only use it for the specific purpose for which it was shared. We do not work with data brokers or advertising networks. If you have a concern about a specific data-sharing scenario, please reach out to our support team directly for clarification.
We retain your personal data for as long as your royalbet account is active and for such additional period as is required by applicable Philippine regulations — particularly financial transaction records and identity verification data, which must be retained for compliance with anti-money laundering obligations. Once the required retention period has expired and there is no outstanding legal or regulatory reason to retain the data, we delete or anonymise it in accordance with our internal data management procedures. If you request account closure, we will process your request and retain only the data we are legally required to keep. For more information on how long specific categories of data are retained, please contact our support team.
Yes — registered players on royalbet can request account closure and personal data deletion at any time by contacting the support team. Upon receiving your request, we will process any pending verified withdrawals before closing the account and will begin the data deletion process, retaining only the records we are legally required to keep under Philippine data protection and financial regulations. The process timeline will depend on whether there are outstanding transactions or verification steps to complete. If you are considering account closure for responsible gaming reasons, we also encourage you to review the Responsible Gaming page, where self-exclusion and account management tools are described. Our team is here to assist you through the process without any unnecessary difficulty.
Check our FAQ for quick answers, or register your account and start enjoying mobile sports betting and jackpot games with the confidence that your data is handled with care on royalbet.